Privacy Policy

This explains what information SwapNear collects, why, and who can see it. We follow the Data Privacy Act of 2012 (Republic Act No. 10173). By creating an account, you agree to this policy.

1. What we collect

• Your account: name, email, password (stored encrypted, never readable), phone number, and your province, municipality and barangay.
• Your location: the map location you set, used to find nearby items and work out distances and delivery fees.
• What you post: listings and their photos, swap offers, chat messages, and reports.
• Orders: what was bought, swapped or delivered, the payment confirmations, and the proof photos taken at pickup and drop-off.
• Couriers also: three live face photos (front, left, right), a photo of the vehicle with its plate, the plate number, the vehicle type, the courier's live location while doing deliveries, and their current location while they are available for deliveries (only while the Deliveries page is open), used to send them nearby pickups. It is deleted when they turn availability off.
• Notifications: if you turn on push notifications, your device's notification address.

2. Why we use it

• To show you items near you and match you with buyers, sellers and swaps.
• To arrange deliveries and work out the delivery fee.
• To verify couriers, so buyers and sellers know who is coming.
• To settle problems with an order, using the confirmations and photos.
• To send you sign-in codes, order updates and notifications.

We don't sell your information or use it for ads.

3. Who can see what

• Other users see your name, your listings, the location you write on a listing, and how far away it is, not your exact map pin.
• The courier on your order sees the pickup or drop-off address and map location they need, and your phone number.
• Buyers and sellers see their courier's front face photo, name, vehicle and plate number, and the courier's location during the delivery.
• Only our team sees the courier's side face photos and vehicle photo. These photos are stored privately, never as public links.
• Our team can see order records, reports and the photos attached to them when settling a problem.

4. How long we keep it

• We keep your information while your account is active.
• When a courier retakes their face check, the old photos are deleted.
• When an account is deleted, its information is deleted too. Order records that other people were part of may be kept so their history stays complete.

5. Your rights

Under the Data Privacy Act, you can ask to see the information we have about you, correct it, or have it deleted. You can edit most of it yourself in your Profile. You can turn off push notifications at any time in your browser or phone settings.

6. Keeping it safe

Passwords are encrypted, sign-ups are confirmed with a code sent to your email, and courier photos are kept on private storage only our team can open.

7. Changes

We may update this policy. When we do, we'll change the date at the top and tell you in the app.

8. Contact

For privacy questions or requests, email swapnearph@gmail.com.